FAQ
What’s your turnaround time?
Laundry is typically processed within 24 hours, though air-dried items may take an additional 1-2 days. Dry cleaning requires about 3 business days (excluding weekends). For alterations, basic adjustments take approximately 1 week.
For the most accurate estimate, please check with the store directly.
What’s your minimum for pickup & delivery?
The minimum order for delivery is $25. If the order is below this threshold, additional charges may apply.
I have personal inquiries or special requests for my laundry. What should I do?
Simply call/ text or visit us, and we’ll do our best to accommodate your needs.
Do you have a tailor on-site?
Yes! Our expert tailors, Janet and Bobo, handle all alterations and repairs in-store.
Do you have a store policy regarding claims?
Yes, while we handle all garments with care, any claims must be reported within 24 hours of receiving your order.
Please review our Terms & Conditions
Do you do all your cleaning on-site?
Wash & fold is processed off-site at our Lower Manhattan facility, while dry cleaning is handled by our trusted partner plant.
How will I know when my order is ready?
Your pickup date is printed on your receipt. If you wonder whether your order is ready earlier, feel free to contact us.