Stain Policy
We strive to remove stains but cannot guarantee complete removal. To ensure the best results, please inspect your garments and follow these guidelines:
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Check all pockets for items such as pens, makeup, crayons, or anything containing liquids/oils before dropping off your clothes. We are not responsible for damages caused by these items during cleaning.
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For wash and fold laundry, garments are not inspected individually. Customers are responsible for notifying us of any stains or damages before drop-off.
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For dry cleaning, we will do our best to treat stains brought to our attention. Untreated stains may not be removed.
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Care labels: We follow manufacturer instructions, but if a garment lacks a care label, it is cleaned at the customer's own risk.
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In the event of color bleeding or shrinkage, the garment is under the obligation of the original manufacturer or place of purchase, as we are not responsible for how the garment was dyed or treated prior to our care.
Ensuring Transparency and Care for Your Garments
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Items for Dry Cleaning:
We assume all items left by a customer for dry cleaning are dry-cleanable.
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Specialty Items:
Items such as blankets, comforters, rugs, bed covers, and pillows are charged per piece, not by weight. These items must be separated from wash and fold laundry and placed in a separate bag.
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Restricted Items:
Articles such as shoes or boots are not allowed to be mixed with wash and fold laundry.
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Unclaimed Items:
Items left at the store for over 30 days will no longer be the responsibility of the store.
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Objects Left in Garments:
While we do our best to inspect garments, we are not responsible for items left in pockets or any damage they may cause during the cleaning process.
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Buttons, Zippers, and Ornaments:
We are not responsible for buttons, belts, elastics, buckles, ornaments, or zippers that may be damaged during cleaning.
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Damaged Garments:
If a garment is damaged during the dry cleaning process, please reach out to us within 48 hours of the pick up or delivery time. We will not responsible for any damages after 48 hours. We will assess the issue and contact you within one week. If we are responsible for the damage, compensation will be limited up to 10 times the cleaning cost and be refunded through store credit only.
For wash and fold, please note that we do not inspect each garment individually and therefore cannot verify their pre-cleaning condition. Consequently, no refunds will be issued for damages. Additionally, we cannot guarantee against color loss, color bleeding, or shrinkage, nor against damage to weak or tender fabrics.
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Lost Garments:
If for any reason you have not received your garments, please reach out to us within 48 hours of the promised pick up or delivery date. Once the claim is received, we give 14 days of an investigation period per case.
We will not be responsible for any garments after 30 days of a promised pick up or delivery date.
For wash and fold, please note that we do not inspect each garment in your bag individually and therefore cannot verify the total items in your bag. Consequently, no refunds will be issued for any lost garments. However, we will try out best to investigate and locate your missing garment for you.
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Refund Policy:
We highly value our customers and want them to be satisfied with our service. Hence, we deal with refunds on a case by case basis. We have always been very reasonable when it comes to refunds and keeping our customers happy. Please do not hesitate to ask us any questions about our refund policy.